Service Cloud Console
Retention Engine.
Stop losing customers to slow support. We implement Omni-Channel routing, Case Management, and SLAs that transform your support team into a revenue retention machine.
Support Performance
Live Metrics
Support Bottleneck Analysis
Is support killing retention?
Poor customer support is the fastest way to lose hard-won revenue. When tickets pile up and agents waste time on manual routing, your retention rate quietly collapses.
48-Hour Response Times
Customers wait days for basic support, driving churn upward.
Inbox Chaos
Support emails scattered across shared inboxes with no tracking.
Agent Burnout
Support teams drowning in manual ticket assignment and context switching.
No Visibility
Leadership has no metrics on CSAT, resolution time, or case volume.
The Implementation Process
1. Support Flow Design
We map your case types, SLA requirements, and escalation logic to design automated routing and prioritization.
2. Console Configuration
Implement Omni-Channel routing, case queues, macros, and knowledge base to maximize agent efficiency.
3. Training & Handoff
Hands-on agent training and leadership dashboards tracking CSAT, resolution time, and case velocity.
Your System for
World-Class Support.
We build a Service Cloud environment that handles everything from email-to-case automation to escalation workflows, giving your support team the tools to respond faster and retain more customers.
Omni-Channel Routing
Automated case assignment based on agent skills, availability, and workload capacity.
SLA & Escalation Management
Automated alerts and workflows ensuring high-priority cases never fall through the cracks.
Executive Support Dashboards
Real-time visibility into CSAT, resolution time, backlog, and agent performance metrics.
Customer
Retention
Support Impact
* Representative improvement based on aggregated client data. Actual results may vary based on adoption and starting baseline.
Ready to turn support into
Revenue Retention?
Start your Service Cloud project today and stop losing customers to slow support.
Performance Engineering, Not Admin.
ApexPalantir was founded to close the 'implementation gap.' We bring software engineering discipline to RevOps, shaping the scalable solutions that standard configurations can't provide to ensure long-term ROI.
Founder & Team Lead